Responsibilities of a specialist with the population in housing and communal services. All job descriptions of specialists in the field of housing and communal services for working with the population, subscriber department, etc. Head of HR

1. General provisions

1.1. The head of the subscriber department belongs to the category of managers.

1.2. The head of the subscriber department is appointed to the position and dismissed from it by order of the head of the organization on the proposal of the deputy head of the organization (other official).

1.3. A person with a higher technical or engineering-economic education and work experience in the specialty of at least 3 years is appointed to the position of head of the subscriber department.

1.4. In his activities, the head of the subscriber department is guided by:

— regulatory legal acts, other guidelines and methodological materials on the organization of operational management;

— Charter of the organization;

- orders, instructions from the head of the organization;

- this job description.

1.5. The head of the customer service department must know:

— regulatory legal acts on housing policy issues, other guidelines and methodological documents on the organization of operational management;

— means of mechanizing operational accounting;

— water measuring equipment;

— technical characteristics of devices, rules of their operation;

— organization of accounting of settlements with subscribers;

— possibilities of use computer technology for the accounting;

— organization of metrological support;

— basics of economics, organization of labor and management;

— rules for formalizing contractual relations;

— basics of labor legislation of the Republic of Belarus;

— rules and regulations of labor protection and fire safety.

1.6. In the event of the temporary absence of the head of the subscriber department, his duties are performed by a person appointed by order of the head of the organization, who is responsible for their proper execution.

2. Job responsibilities

The head of the subscriber department performs the following duties:

2.1. Manages the work on settlements with subscribers for the supply of drinking water and sewerage services.

2.2. Provides collection of funds for water and sewerage services.

2.3. Organizes the work of controllers.

2.4. Monitors the correct application by controllers of current tariffs, water consumption standards, established codes, and the accuracy of their settlements with subscribers.

2.5. Provides replacement of water meters and performance of work related to the examination of subscribers.

2.6. Monitors the timely and correct preparation of linear accounting books and accounts.

2.7. Considers complaints and statements from subscribers.

2.8. Organizes accounting of work submitted by inspectors, operational accounting of water sold.

2.9. Checks and endorses timesheets and account registers.

2.10. Supervises the preparation of inventories.

2.11. Ensures compliance with established rules for maintaining linear accounting books.

2.12. Organizes work on rationalization and invention.

2.13. Prepares requests for materials, equipment, personal protective equipment.

2.14. Monitors compliance with the rules of technical operation of equipment and devices, labor safety rules.

The head of the customer service department has the right:

3.1. Get acquainted with draft decisions of the organization’s management regarding the activities of the subscriber department.

3.2. Submit proposals to improve the work of the customer service department for consideration by the organization's management.

3.3. Within your competence, inform your immediate supervisor about all shortcomings in the activities of the organization (structural unit, individual employees) identified in the performance of their official duties, and make proposals for their elimination.

3.4. Sign and endorse documents within your competence.

3.5. Submit for consideration by the head of the organization proposals on the appointment, relocation, dismissal of employees of the subscriber department, proposals for their encouragement or the imposition of penalties on them.

3.6. Require the management of the organization to provide assistance in the performance of their official duties and rights.

3.7. Represent the interests of the organization in relations with other structural divisions and third-party organizations on issues within its competence.

4. Relationships (connections by position)

4.1. The head of the subscriber department is directly subordinate to the deputy head of the organization (other official).

4.2. The head of the subscriber department interacts with the heads of all structural divisions of the organization on issues within his competence.

5. Performance evaluation and responsibility

5.1. The results of the work of the head of the subscriber department are assessed by the deputy head of the organization (other official).

5.2. The head of the customer service department is responsible for:

— failure to perform (improper performance) of one’s official duties;

— non-compliance with internal labor regulations, rules and regulations of labor protection and fire safety;

— incorrect use and incomplete use of the granted rights;

— poor performance of duties by employees subordinate to him;

— low performance and labor discipline of employees subordinate to him;

— causing material damage to the organization — in accordance with current legislation.

Note. Job description for the head of the subscriber department, developed on the basis of the Unified Qualification Directory of Employee Positions, Section 8 “Housing and Communal Services and Consumer Services”, Issue 23 “Positions of Employees Employed in Housing and Communal Services”, Section “Water Supply and Sewage Services” (approved by a resolution of the Ministry of Labor of the Republic of Belarus dated May 26, 2000 No. 84), and is designed in accordance with the requirements of the State Standard of the Republic of Belarus 6.38-2004 “Unified documentation systems. System of organizational and administrative documentation. Requirements for the preparation of documents" (approved by the resolution of the Committee on Standardization, Metrology and Certification under the Council of Ministers of the Republic of Belarus dated December 21, 2004 No. 69, included in the Unified System of Organizational and Administrative Documentation (USORD), approved by the order of the Department of Archives and Records Management of the Ministry of Justice of the Republic of Belarus dated May 14. 2007 No. 25).

September 30, 2008

Alla Maslina, economist

Job descriptions for managers of housing and communal services enterprises

The job description of the director regulates labor relations. The document establishes the necessary qualification requirements for the employee: his skills, education, knowledge, skills, experience, describes the rules for appointment and dismissal from a position, defines the functional duties, responsibilities, and rights of the employee.

The standard form provided below can be used when drawing up a job description for the director of development, construction, production, project manager, store, artistic director of a cultural center, etc. A number of provisions of the document may differ depending on the specifics of the organization’s activities.

I. General provisions

1. The director belongs to the “managers” category.

2. The dismissal or appointment to the position of director is carried out by decision general meeting founders.

3. A person who has higher education, experience in a managerial position for at least five years.

4. The director is directly subordinate to the meeting of founders.

5. During the director’s absence, his responsibility, functional duties, and rights are transferred to the deputy director, as reported in the organization’s order.

6. The director of the enterprise in his activities is guided by:

• legislative acts, regulatory documents defining the production, economic, financial and economic activities of the organization;
• orders and instructions from the management of the enterprise;
• methodological materials regulating the activities of the organization;
• Charter of the enterprise;
• regulatory legal acts of the Russian Federation;
• internal labor regulations, other regulations of the organization;
• this job description.

7. The director must know:

• legislative and regulatory legal acts regulating the activities of the organization;
• tax, economic, civil, labor legislation;
• production capacity of the enterprise, production technology;
• procedure for concluding and executing contracts;
• organizational structure of the enterprise;
• methods of managing and managing an organization;
• indicators that determine the position of the enterprise in the market;
• management of the organization’s economy and finances, labor resources;
• rules and regulations of labor protection.

II. Job responsibilities of the director

The Director performs the following duties:

1. Establishes the work and effective interaction of all departments and production units. Directs their work to improve production, increase labor productivity, increase profits, quality and competitiveness of products.

2. Manages the production, business and economic activities of the organization.

3. Promotes the enterprise’s fulfillment of contractual obligations to state budgets, extra-budgetary funds, counterparties, and creditors.

4. Establishes economic and production activities based on standards of material, financial, and labor costs. Uses all types of resources rationally.

5. Establishes the correct balance between economic and administrative management methods in addressing issues of increasing production efficiency, stimulating the material interest and responsibility of employees.

Implements measures to provide the organization with qualified personnel, apply, develop their knowledge and experience, and ensure favorable, safe working conditions. Complies with environmental legislation requirements.

7. Ensures, together with the workforce and trade union organizations, the development, conclusion and implementation of collective agreements, adherence to labor and production discipline, and promotes the development of motivation and initiative of the enterprise’s employees.

8. Resolves issues related to the economic and production activities of the organization, entrusts the management of certain tasks to other officials.

9. Takes measures to protect the property interests of the enterprise in the courts and government bodies.

10. Promotes compliance with the rule of law in the work of the enterprise, the use of legal means for economic management and activities in market conditions, strengthening contractual and financial discipline, managing labor relations, and ensuring the investment attractiveness of the organization.

III. Rights

The director has the right:

1. Act on behalf of the organization without a power of attorney.

2. Represent the interests of the enterprise in relations with government agencies and contractors.

3. Endorse documents related to the activities of the organization.

4. Take part in the preparation and approval of documents.

5. Send recommendations and instructions to the heads of departments regarding the activities of the enterprise.

6. Establish official duties and powers of subordinate employees.

7. Obtain information necessary to perform your job duties.

Consider or reject proposals for:

• personnel changes;
• encouragement, disciplinary and financial penalties for employees;
• improving the organization's performance.

9. Require the founders of the enterprise to provide conditions conducive to the performance of their official duties.

IV. Responsibility

The director is responsible for:

1. Consequences of decisions made.

2. Safety and use of enterprise property.

3. Financial and economic results of the organization’s activities.

4. Violation of regulations and governing documents of the enterprise.

5. Causing damage to the organization, its employees, the state, and contractors.

7. Improper performance of one’s official duties.

8. Unauthorized transfer or disclosure of personal information, trade secrets, confidential data.

9. Violation of safety rules, labor discipline, internal labor regulations, fire protection.

10. Conducting meetings and representations of the interests of the enterprise that are not authorized by management.

Job responsibilities of the employee The following job responsibilities are assigned to the engineer for landscaping, the appearance of buildings and structures, and public services: 2.1. Drawing up plans for the implementation of work on current maintenance, landscaping, landscaping, and festive decorations for the assigned territory. 2.2. Carrying out inspections, both scheduled and unscheduled, performed by individuals, individual entrepreneurs, legal entities, requirements of the Rules for improvement on the assigned territory. 2.3. Take part in the formation and placement of orders for the supply of goods, performance of work, provision of services on issues of current maintenance, landscaping, landscaping, and festive decoration of the assigned territory; collection and removal of solid household waste and garbage. 2.4.

Job Description for Residential Improvement Master

Attention

A housing and communal services foreman is a full-time employee of a utility company who is always visible and who is contacted in case of problems. The profession of housing and communal services master assumes that he receives residents and solves their problems within his competence, or explains how and who to contact.

Often the foreman is at the same time the caretaker of buildings and structures, determining where, first of all, it is necessary to repair the roof, restore the plaster of the facade of the house, replace the hatch on the well, etc. The profession of housing and communal services foreman provides this housing and communal services representative with the opportunity to command workers and be constantly on communications with management - receive tasks and report the situation.

Collection of job descriptions for housing and communal services workers.

Job description of a housing and communal services foreman The housing and communal services foreman belongs to the management team, his qualification level is specialist.

Responsibilities of a landscaping technician

Regulations on labor protection In the housing and communal services sector, the site foreman has to carry out work in various areas under his supervision, among which many require special attention on labor protection - installation, welding, masonry, earthworks, electrical installations, etc. Even plastering and finishing must be done using only reliable and tested scaffolding, scaffolding, not to mention other work.

The labor safety instructions for the foreman of the housing and communal services section contain a lot of points, among them there should be all those that are taken into account by the Rules approved by Order of the Ministry of Labor dated 07/07/2015 No. 439N. Now this is the main document regulating safety and health in the housing and communal services sector.

The labor safety instructions for the housing and communal services section foreman contain the following main points:

• conduct instructions provided for by law, with entries in logs;
• require workers to undergo medical examination.

Job description for street cleaning specialist (sample form)

General provisions. Master of green management belongs to the category of managers. Appointment to the position and dismissal of a master of green management is carried out by order (instruction) of the head of the organization. A person with a higher professional (technical) education and work experience in production of at least 1 year or secondary is appointed to the position of master of green management professional (technical) education and work experience in production for at least 3 years. In the absence of professional education, work experience in production is at least 5 years. The green management master reports directly. The green management master has people subordinate to him.

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Salary level A huge list of responsibilities, a measure of responsibility, especially taking into account labor protection measures, make this position a difficult and difficult one. This is why in the housing and communal services sector there is such a high turnover of personnel in this position, and there are always vacancies.

The salary level for a housing and communal services section foreman is as follows:

• in Moscow – 32-35 thousand rubles;
• in St. Petersburg – 26-30 thousand rubles;
• in Kaliningrad, Yekaterinburg – 25-28 thousand rubles;
• in Tula – 22-25 thousand rubles.

A competent, efficient and disciplined site foreman in the housing and communal services sector is worth his weight in gold, because this is a job that requires not only special knowledge and the ability to use the regulatory and legislative framework, but also the ability to get along with people on both sides - both subordinates and residents. We hope that in our article you learned about what kind of profession a housing and communal services foreman is and what his responsibilities are.

Vacancies and work: “landscaping technician” in Moscow

Interact with managers and specialists of other departments, obtain the necessary information. 3.6. Freely visit organizations of various organizational and legal forms and forms of ownership on issues of current maintenance, landscaping and landscaping of the assigned territory, collection and removal of household waste, garbage, festive decoration of buildings, structures, as well as the territory, organization and conduct of events for mass cleaning of the assigned territory and other issues within its competence.

3.7. Issue mandatory instructions to individuals, individual entrepreneurs, and legal entities to eliminate violations. 3.8. For systematic professional development. 3.9. Other rights provided for by labor legislation.

Jobs for landscaping technicians in Moscow: 81 vacancies

Compiled in copy. I approve (initials, surname) (name of the employer, (manager or other person, his organizational and legal authority to approve the form, address, telephone number, job description address) email, PSRN, INN/KPP) » » city N » » d. JOB DESCRIPTION for a street cleaning master (approximate form) 1.

GENERAL PROVISIONS 1.1. This job description defines the job duties, rights and responsibilities of a street cleaning master. 1.2. A street cleaning master is appointed and dismissed in accordance with the procedure established by the current labor legislation of the Russian Federation by order of the head of the organization.

1.3. A person with professional education and at least management experience is appointed to the position of street cleaning foreman. 1.4.

Job Description for Green Farm Master

Participate in discussions of issues related to the duties performed by him. 3.1.3. Submit proposals for improvement of work related to the responsibilities provided for by management for consideration this instruction. 3.1.4.

Sign (endorse) documents within your competence. 3.1.5. Make proposals to the management of the organization to reward distinguished employees and impose penalties on violators of production and labor discipline.

Require the head of the organization to provide assistance in the performance of his official duties and rights. 3.1.7. Receive from heads of structural divisions, specialists information and documents necessary to perform their job duties.

3.1.8. . 4. RESPONSIBILITY 4.1. The street cleaning master is responsible for: 4.1.1.

Job descriptions for housing and communal services specialists

Job descriptions of the deputy director of housing and communal services

1. GENERAL PROVISIONS

1.1. The Deputy Director of Housing and Communal Services (hereinafter referred to as the “Employee”) is a manager.
1.2. This job description defines the functional responsibilities, rights, duties, responsibilities, working conditions, relationships (positional connections) of the Employee, criteria for assessing his business qualities and work results when performing work in his specialty and directly at the workplace in "______________" (hereinafter referred to as " Employer").
1.3.

An employee is appointed to a position and dismissed from a position by order of the director in the manner prescribed by current labor legislation.
1.4. The employee reports directly to the sole executive body of the Employer.
1.5. The employee must know:
resolutions, instructions, orders, normative documents and guidance materials of higher and other bodies relating to the activities of housing organizations;
rules and regulations for the technical operation of housing stock;
fundamentals of economics, labor organization and management; basics of labor legislation;
rules and regulations of labor protection and fire safety.
1.6. Qualification requirements. Higher professional education and work experience in the specialty in engineering, technical and management positions for at least 5 years.

2. FUNCTIONAL RESPONSIBILITIES

2.1. Organizes work to preserve and maintain the housing stock in good condition in accordance with the rules and regulations of technical operation, ensures uninterrupted operation of equipment and devices in residential buildings, proper maintenance of external improvement elements, compliance with sanitary, technical and fire safety regulations.
2.2. Organizes work on preventive examination housing stock and its planned and extraordinary routine repairs.
2.3. Monitors the timely preparation of residential buildings for winter. Ensures the implementation of established plans and cost-effective management of housing, timely receipt of apartment and rent payments.
2.4. Organizes the development of measures to reduce operating costs and reduce labor costs for maintaining the housing stock.
2.5. Takes measures to strengthen the material and technical base of the housing maintenance organization, the safety and proper use of equipment and materials.
2.6. Ensures timely submission of economic and financial plans, estimates, accounting reports and balance sheets of the housing maintenance organization to higher authorities.
2.7. Monitors compliance with deadlines for concluding residential lease agreements, as well as certification of the housing stock.
2.8. Monitors the correct use, accounting and distribution of office space, as well as compliance with the passport regime.
2.9. Organizes cultural and educational work with children and adolescents at their place of residence, and competitions between residents for exemplary maintenance of residential buildings.
2.10.

Receives residents.
2.11. Takes measures to provide the housing maintenance organization with qualified personnel, to make the best use of the knowledge and experience of workers, to create healthy and safe working conditions, and to improve their housing, cultural and living conditions.

3. EMPLOYEE RIGHTS

3.1. The employee has the right to:
— management of subordinates;
- providing him with work stipulated by the employment contract;
— workplace, complying with state regulatory requirements for labor protection and the conditions provided for by the collective agreement;
— timely and full payment of wages in accordance with their qualifications, complexity of work, quantity and quality of work performed;
— rest provided by the establishment of normal working hours, reduced working hours for certain professions and categories of workers, the provision of weekly days off, non-working holidays, paid annual leave;
— complete reliable information about working conditions and labor protection requirements in the workplace;
— professional training, retraining and advanced training in the manner established by the Labor Code of the Russian Federation and other federal laws;
— association, including the right to create trade unions and join them to protect their labor rights, freedoms and legitimate interests;
— conducting collective negotiations and concluding collective agreements, as well as information on the implementation of the collective agreement and agreements;
— protection of one’s labor rights, freedoms and legitimate interests by all means not prohibited by law;
— compensation for harm caused to him in connection with the performance of his job duties, and compensation for moral damage in the manner established by the Labor Code of the Russian Federation and other federal laws;
— compulsory social insurance in cases provided for by federal laws;
— obtaining materials and documents related to their activities.

4. RESPONSIBILITIES OF AN EMPLOYEE

4.1. The employee is obliged:
— conscientiously fulfill his labor duties assigned to him by the employment contract and job description;
— comply with internal labor regulations;
— maintain labor discipline;
— comply with established labor standards;
— comply with labor protection and occupational safety requirements;
— take care of the property of the Employer (including the property of third parties held by the Employer, if the Employer is responsible for the safety of this property) and other employees;
— immediately inform the Employer or immediate supervisor about the occurrence of a situation that poses a threat to the life and health of people, the safety of the Employer’s property (including the property of third parties held by the Employer, if the Employer is responsible for the safety of this property).

5. EMPLOYEE RESPONSIBILITY

5.1. The employee is responsible for:
— failure to fulfill one’s duties;
— inaccurate information about the status of the work;
— failure to comply with orders, instructions and instructions of the Employer;
— violation of safety regulations and labor protection instructions, failure to take measures to suppress identified violations of safety regulations, fire safety and other rules that pose a threat to the activities of the Employer and its employees;
— failure to comply with labor discipline.
5.2. The employee bears full individual financial responsibility in accordance with the contract concluded with him.

6. WORKING CONDITIONS

6.1. The Employee’s work schedule is determined in accordance with the Internal Labor Regulations established by the Employer.
6.2. Due to production needs, the Employee is required to go on business trips (including local ones).
6.3. Characteristics of working conditions in the workplace: ____________________.
6.4. The Employee is familiar with the Employer's provisions on official and commercial secrets and undertakes not to disclose them (indicated if necessary).
6.5. __________________________________________________________________
(additional conditions that do not worsen the Employee’s position under

comparison with those established by labor legislation and other regulatory

___________________________________________________________________________
legal acts containing labor law norms, collective

contract, agreements, local regulations)

7. RELATIONSHIPS (JOB RELATIONSHIPS)

7.1. At work, the Employee interacts with ___________________________________
(divisions and employees,

___________________________________________________________________________
from whom he receives and to whom he transfers materials, information, their composition

__________________________________________________________________________.
and the timing of the transfer, with whom he interacts during the execution of the work)

7.2. In emergency situations, the Employee interacts with _________________
___________________________________________________________________________
(units that eliminate accidents

__________________________________________________________________________.
and consequences of emergency incidents)

7.3. During the period of temporary absence of the Employee, his duties
are assigned to _____________________________________.
(job title)

Job descriptions in housing and communal services

The Employee is subordinate to: ______________________________.
(positions)

8. ASSESSMENT OF THE BUSINESS QUALITIES OF AN EMPLOYEE AND THE RESULTS OF HIS WORK

8.1. The criteria for assessing the Employee’s business qualities are:
qualification;
work experience in the specialty;
professional competence, expressed in the best quality of work performed;
the ability to predict and plan, organize, coordinate and regulate, as well as monitor and analyze the work of subordinates;
level of labor discipline;
the ability to adapt to a new situation and apply new approaches to solving emerging problems;
labor intensity (the ability to cope with a large volume of work in a short time);
ability to work with documents;
the ability to master technical means in a timely manner that increase labor productivity and quality of work;
work ethics, communication style;
creativity, entrepreneurship;
ability to adequate self-esteem;
showing initiative in work, performing work of a higher qualification;
increasing individual output;
rationalization proposals;
practical assistance to newly hired employees without securing mentoring by a corresponding order;
high work culture at a particular workplace.
8.2. The results of the work and the timeliness of its completion are assessed according to the following criteria:
results achieved by the Employee in performing the duties provided for in the job description and employment contract;
quality of completed work;
timely performance of job duties.
fulfillment of standardized tasks, level of labor productivity.
8.3. Assessment of business qualities and work results is carried out on the basis of objective indicators, the motivated opinion of the immediate supervisor and colleagues.

[name of organization, enterprise, etc.]

This job description has been developed and approved in accordance with the provisions of the Labor Code of the Russian Federation and other regulations governing labor relations.

1. General Provisions

1.1. The head of the subscriber department belongs to the category of managers, is appointed to the position and dismissed from it by order of the head of the organization.

1.2. The head of the subscriber department reports directly to the head of the organization.

1.3. A person with [enter the required] education and work experience [enter the required] is hired for the position of head of the subscriber department.

1.4. The head of the customer department must know:

Constitution of the Russian Federation;

Orders, resolutions, instructions and other guidance materials on the organization of water supply;

Housing legislation of the Russian Federation;

Rules and standards for the provision of public services;

Rules and regulations for the technical operation of water meters of all systems and calibers installed on the water supply network;

Plans and diagrams of water supply facilities in the serviced area;

Current tariffs and procedure for settlements with subscribers for regular and limited water use;

Rules and procedure for concluding contracts with subscribers;

Methodology for planning, accounting and calculating the cost of services provided by the organization;

The procedure for conducting cash and settlement operations;

Fundamentals of accounting and taxation;

Fundamentals of economics, labor organization and management;

Legislation on consumer protection;

Office standards;

Fundamentals of labor legislation;

Internal labor regulations;

Labor protection, safety and fire safety regulations.

1.5. During the period of temporary absence of the head of the subscriber department, his duties are assigned to the deputy head of the subscriber department, who bears full responsibility for their high-quality and timely execution.

2. Job responsibilities

Head of subscriber department:

2.1. Manages the activities of the department.

2.2. Ensures smooth and uninterrupted operation of all divisions of the department and their high-quality interaction.

2.3. Organizes work on concluding, amending and terminating contracts with subscribers.

2.4. Organizes and provides conditions for high-quality work of inspectors.

2.5. Appoints senior supervisors at the site and organizes work to effectively formulate tasks for all workers.

2.6. In the prescribed manner, checks the results of the fulfillment of the standardized task by inspectors and the correctness of entering control checks into the database.

2.7. Ensures the correct calculation of payments for services provided to subscribers, including taking into account the right to benefits and subsidies provided.

2.8. Organizes timely recalculation of payments for services provided.

2.9. Ensures the collection of payments and settlements with subscribers for services provided based on concluded agreements.

2.10. Organizes settlement and cash services for subscribers.

2.11. Organizes the identification of consumers who have arrears in payments for services provided and the calculation of penalties.

2.12. Prepares materials for the legal department to collect debts from defaulters in court.

2.13. Considers complaints and statements from citizens on issues related to the work of the subscriber department.

2.14. Prepares and submits reports on the results of the department’s work to the management of the organization in the prescribed manner.

2.15. [Insert other job responsibilities].

3. Rights

The head of the subscriber department has the right:

3.1. For all social guarantees provided for by law.

3.2. Make proposals to senior management to improve the methods of work performed by the department.

3.3. Require the management of the organization to provide assistance in the performance of their professional duties and the exercise of rights.

3.4. Get acquainted with draft decisions of the organization's management regarding the activities of the department.

3.5. Require the creation of conditions for the performance of professional duties, including the provision of the necessary equipment, inventory, a workplace that complies with sanitary and hygienic rules and regulations, etc.

3.6. Make decisions independently within your competence and organize their implementation by subordinate employees.

3.7. Receive information and documents necessary to perform your job duties.

3.8. Monitor the work of subordinate employees, give them orders within the framework of their official duties and demand their strict execution, make proposals to management for their encouragement or imposition of penalties.

3.9. Sign and endorse documents within the limits of your authority.

3.10. To pay additional expenses for medical, social and professional rehabilitation in cases of health damage due to an industrial accident and occupational disease.

3.11. Improve your professional qualifications.

3.12. [Other rights provided for labor legislation].

4. Responsibility

The head of the subscriber department is responsible for:

4.1. For failure to perform or improper performance of one’s job duties as provided for in this job description - within the limits determined by the current labor legislation of the Russian Federation.

4.2. For causing material damage to the employer - within the limits determined by the current labor and civil legislation of the Russian Federation.

4.3. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal, and civil legislation of the Russian Federation.

The job description has been developed in accordance with [name, number and date of document].

Head of HR department

[initials, surname]

[signature]

[day month Year]

Agreed:

[initials, surname]

[signature]

[day month Year]

I have read the instructions:

[initials, surname]

[signature]

[day month Year]

Manages work on concluding contracts with subscribers. During the absence of the head of the subscription department, business trips assigned to him in connection with the replacement, illness, appointed in the prescribed manner, who acquires the proper rights and is responsible for non-fulfillment or improper fulfillment of obligations, vacation and other duties are performed by the employee. Describes the amount of payments for housing and utility services, taking into account the right to benefits and provided subsidies for housing and utility payments. Issues related to personnel, industrial safety, and fire safety are also considered.

I just can’t find a job description for a customer service specialist, if there is one. The head of the subscriber department belongs to the category of managers, is hired and fired.

Sample resume - head of customer service

Job description of a specialist for working with the public in the housing and communal services sector download Work as a manager for working with the public in the housing and communal services sector in Russia Technical control An important area of ​​work for each management company is technical control and supervision of the condition of the housing stock, which includes: analysis, planning and organization of work home maintenance; planning and carrying out repair work; receiving and registering applications from building residents, for example, regarding the organization of repairs; control over the volume and quality of supplied utilities; development and maintenance of technical documentation.

This division can be called differently: for example, a technical department or a technical supervision department. It is headed by the deputy production director or chief engineer. Housing and communal services management company: the staff may also include the following positions: Housing and communal services manager, job description, application to the Criminal Code can be provided by residents for various purposes; report on settlements with suppliers and contractors; settlement and payment document; minutes of the general meeting of the founders of the management company; logs of work performed, etc.

Besides, Management Company must necessarily register all statements and complaints received from residents, as well as the measures taken to eliminate them. Job descriptions of housing and communal services Management companies that operate in the field of housing and communal services are legal entities.

Therefore, they are subject to many requirements, including those related to the presence of an officially established organizational structure and staffing table. The department may be called the accounting, financial, economic or financial-economic department. Housing and communal services manager job description This will greatly facilitate work with residents and streamline the process of maintaining internal documentation. Department for work with the population of the management company A separate structural unit of the management company is the department for work with the population, the more familiar name for citizens is the passport office.

The responsibilities of the employees of this department include: issuing or replacing a passport; preparation and execution of documents related to the registration and deregistration of citizens in a certain apartment, including the initial registration of a newborn child; issuing certificates and other supporting documents to residents based on their applications, such as extracts from the house register. The passport officer prepares all these documents based on citizens’ requests, issues them and maintains the necessary records.

Pyatnitskoe highway, Mitino, Krasnogorsky district, etc. He must also have negotiation skills and work with people. Knowledge of legislation, working with software, and basic document management is required. Responsibilities of a housing and communal services specialist for information disclosure - job description The employee is engaged in collecting information, consolidating it, and disclosing it.

Data about the management company must be published on the website of the management company. The specialist prepares reports on the management of apartment buildings. Conclusion Providing services to the population on high level impossible without competent specialists. When hiring employees to work in a management company, the head of the organization must be guided by professional standards accepted in the industry.

A special point will be the presence of a job description. All job descriptions of specialists in the field of housing and communal services: work with the population, subscriber department and others. In addition, assistants to the persons mentioned above belong to this category. The point is that the procedure for applying professional standards will change.

Prescribed functional responsibilities of employees Job descriptions are considered to be the most important documents of the organization; the professional activities of workers are based on them. Having received the job description, the specialist becomes familiar with his rights. Job description of a specialist in monitoring the collection of payments in the housing and communal services sector Management of the management company, in accordance with the legislation of the Russian Federation. Maintaining accounting Search for qualified personnel. Organization of proper document management and storage. Control over the execution of orders.

Supplying employees with necessary work supplies and monitoring their use. You can learn about how to create your own management company as a business, obtain a license to operate in the housing and communal services sector and register on the GIS Housing and Communal Services website and participate in an open competition from our articles. Read also about disclosure standards. A person with a higher [enter the required] education and work experience in the position of at least [value] years is accepted for the position of specialist in the analytical department of housing and communal services.

[name of the manager's position] is appointed and dismissed from the position of a specialist in the analytical department of housing and communal services. A specialist in the analytical department of housing and communal services must know: - legislative and regulatory legal acts of the Russian Federation; - methodological materials on the work performed; - methods of maintaining analytical accounting in the housing and communal services industry; - the procedure for registration, maintenance and storage of necessary documentation; - internal labor regulations; - rules for operating office equipment; - labor protection rules and regulations.

Housing and communal services management company: staff structure, composition of positions and scheme It is worth considering a generalized model of the organizational structure, which can change and be adjusted depending on the specific situation. Management is assigned to the director of the management company, but this position may also have another name, for example, manager of the management company. His responsibilities include many activities related to organizing the effective operation of the company.

In this case, each site has its own dispatch and emergency service, which allows problems to be resolved locally. The main areas of work of the site manager include: The functions of the site manager are in many ways similar to the responsibilities of the director of the management company, but are distributed more locally. As for the director, in this case he manages the overall work of the enterprise and distributes the performance of functions among various departments and positions.

Job descriptions of housing and communal services specialists Internal labor regulations. Labor protection rules and regulations. The inspector for monitoring the execution of orders reports to the director of the enterprise; the head of the structural unit; other official 1.

Monitors the timely execution by structural divisions of the enterprise and individual specialists of decisions, orders, instructions, and instructions from the management of the enterprise. Checks the compliance of draft orders and instructions prepared at the enterprise with the documents of higher organizations on the basis of which they are issued. Fills out control cards and maintains files for recording orders, instructions and other documents, as well as instructions that require control over their execution.

Maintains operational records of document processing. Standard job descriptions in the housing and communal services sector Functions 2. Planning and management of the technical activities of the organization.

Formation of orders for work on the maintenance, servicing and repair of housing stock and for the supply of utilities. Technical support for the provision of housing and communal services. Management of technical personnel of the organization. Job responsibilities The chief housing and communal services engineer performs the following job responsibilities: 3. Determines the policy and direction of the technical development of the organization.

Organizes maintenance of the housing stock and sanitary maintenance of houses and local areas; maintenance of structures, elements, units, engineering equipment of buildings, etc.

Provides economic maintenance of buildings and premises in accordance with the rules and regulations of industrial sanitation, fire safety, and safety regulations. Job descriptions of housing and communal services Legal activities The last important area of ​​work of the management company is contractual and legal activities, the main tasks of which are: development, preparation and legal registration of contracts in various areas of activity, supply of housing and communal services, rent, their verification for compliance with current legislation; conducting claims and lawsuits, representation in courts and official government bodies; consideration and preparation of responses to residents' complaints; development and verification of internal documentation of the management company for compliance with current legislation; Providing consulting assistance to both residents and company employees.

This department is most often called legal or legal. Sample job descriptions for housing and communal services This will greatly facilitate work with residents and streamline the process of maintaining internal documentation.

Job descriptions We are talking about working with accruals and payments made by the population for the services of the management company. An employee of the subscriber department must solve the tasks assigned to him by the head of the department; do office work. In addition, the specialist’s responsibilities may include preparing and conducting presentations. This vacant position is filled by persons who have received secondary specialized education.

Job description of the chief engineer of housing and communal services Conducts an analysis of the technical condition of the housing stock, the level and quality of services provided and work performed, develops proposals to improve the quality of service to the housing stock, and expand the types of services provided.

Introduces resource-saving technologies. Develops: - requirements for the quality of maintenance and repair of housing stock; - recommendations on methods and technical solutions for eliminating detected defects; - standards for the labor intensity of work performed and establishes standards for the consumption of materials for their implementation; 3.

Organizes: - receiving and registering applications, keeping records of repair work; - compiling a list of required work on maintenance and repair of housing stock. Develops draft contracts in their technical part for the maintenance and repair of housing stock. Standard job descriptions in the housing and communal services sector Providing organizational and technical conditions necessary for the performance of job duties. Familiarization with the job description and other documents establishing his rights and responsibilities for his position, criteria for assessing the quality of performance of job duties and conditions for promotion.

Receiving, in the prescribed manner, information and materials necessary to perform official duties, as well as making proposals for improving management activities. Submit proposals for improvement of work related to the responsibilities provided for in these instructions for consideration by management.

Standard job descriptions in the housing and communal services sector in the Republic of Belarus If the head of the department is absent, then the report must be made to the person who replaces him. Responsibilities include participation in the development of regulations and their editing.

In addition, an administration employee must deal with letters and other requests from citizens on issues that are within the jurisdiction of the department; monitor the work of contractors and interact with government authorities. Job description of a housing and communal services specialist in the subscriber department An employee whose place of work is the housing and communal services subscriber department is responsible for generating receipts.

They are sent to the population by the management company. His responsibilities include filling the database and making the necessary changes. It's fast and free!

Jobs as a customer service specialist in Russia (102 vacancies)

Job description of a specialist for working with the public in the housing and communal services sector download Work as a manager for working with the public in the housing and communal services sector in Russia Technical control An important area of ​​work for each management company is technical control and supervision of the condition of the housing stock, which includes: analysis, planning and organization of work home maintenance; planning and carrying out repair work; receiving and registering applications from building residents, for example, regarding the organization of repairs; control over the volume and quality of supplied utilities; development and maintenance of technical documentation. This division can be called differently: for example, a technical department or a technical supervision department. It is headed by the deputy production director or chief engineer. Housing and communal services management company: the staff may also include the following positions: Housing and communal services manager, job description, application to the Criminal Code can be provided by residents for various purposes; report on settlements with suppliers and contractors; settlement and payment document; minutes of the general meeting of the founders of the management company; logs of work performed, etc. In addition, the management company must register all statements and complaints received from residents, as well as the measures taken to eliminate them.

Attention

Regardless of the job title, the functions of this employee will be similar: receiving and registering incoming correspondence; execution and registration of outgoing documents; maintaining current company documentation, for example, various journals; preparing documents for filing in the archives; receiving and registering applications from citizens; conducting business correspondence and telephone conversations; preparation and execution of internal company documentation. If the management company is small, some of these functions can be assigned to other company employees: dispatcher, passport officer, head of the subscriber department.

Job: Customer Service Specialist

In addition, assistants to the persons mentioned above also fall into this category. The point is that the procedure for applying professional standards will change. Error page does not exist Determines the amount of payments for housing and communal services, taking into account the right to benefits and provided subsidies for housing and utilities. Adjusts initial prices and tariffs for housing and communal services. Important Organizes: - accounting for adjustments in prepared payment receipts; - delivery of payment documents to the addressee and control over its issuance; - preparation of repeated and other payment orders. Organizes the recalculation of payments for housing and communal services: - when tariffs for housing and communal services change; - in the temporary absence of a consumer at the place of residence; - when quality indicators of housing and communal services deviate from the standard level; - when additional benefits are introduced or when cancellation; - when changing the amount of subsidies. Analyzes information about the receipt of funds to the personal accounts of payers. What is the work of the subscriber department in the water utility? The prescribed functional responsibilities of employees. Each organization working in the field of housing and communal services must fulfill its functional responsibilities, guided by legal norms. In addition, the organization must take into account the regulations and job descriptions adopted in this area. These documents regulate the activities of the management company.

Job descriptions of housing and communal services

The professional standard defines two generalized labor functions for a specialist in customer service: process management - this function corresponds to the fifth qualification level; management of a structural unit - sixth level of qualification. Within the framework of generalized labor functions, specific ones can be identified. For the function of managing the process of providing utility resources to consumers, this is: creating and updating a database of consumers; control and accounting of the provision of utility resources to consumers; organization of this process. For the function of managing a structural unit: coordination of the activities of the subordinate unit; improving methods for collecting and processing information about supplied utility resources; organization of work with personnel.