Tricolor TV channels do not show, possible reasons. What to do if the receiver does not show? What to do if tricolor does not show channels

The provider Tricolor TV develops reliable equipment necessary for broadcasting satellite channels. Today, the majority of Russians use the services of this company. However, even in the operation of modern and proven technology, malfunctions occur.

Enormous importance is given to proper equipment connection and configuration software. If certain disturbances occur, they are displayed on the TV screen. Now let's look at why error 0 appears on Tricolor and try to determine why television broadcasting does not work. Let's analyze ways to treat a software failure.

Error value 0

A zero error is not a warning that the equipment has failed. Therefore, if you see error 0 Tricolor TV on your TV screen, this indicates a general failure - there are certain problems connecting the receiver to the satellite. There should not be any difficulties in troubleshooting. Often, a problem code appears if the user has not logged into Tricolor TV for a long time.

Thus, a zero failure is a denial of access to channels due to incorrect operation of the receiver. To solve a problem, you first need to determine the cause of its occurrence.

What she looks like on TV

It is necessary to emphasize that on older TV models a slightly different “DRE Encoded Channel” failure code appears. However, the essence remains the same - the device does not show channels.

Concerning modern models equipment, the message will be slightly different: “No access to view. Unplug the receiver for a few seconds and then turn the channel back on. The image will appear in no later than 8 hours.” If the device writes such an alert when you turn on the channel, then you are faced with a zero failure.

Regardless of the hardware model, if there is no viewing access due to error 0, the information channel should still work. If this is not the case, then be sure to contact customer support so that specialists can promptly resolve the problem.

Why does this error occur?

Let's look at the main reasons for the lack of access to TV channels.

• Problems with subscription.

First, make sure that the subscription is paid and there are no problems with it. It is possible that there is no access to TV channels due to the fact that payment for the tariff plan was overdue. Go to the official website of the provider and log in to your personal account. Open the “Check subscriptions” section. In addition, subscription verification is carried out through the receiver menu.

• The Smart card is not installed correctly.

If everything is paid, then why does the error text 0 appear? It is possible that the cause of the failure was incorrect installation of the conditional access card. Perhaps the Smart card has simply become dusty. To solve the problem, take it out and wipe it clean. Then diagnose whether the receiver reads the card, to do this, press the buttons on the remote control that correspond to the ID number, as a result, an information table will be displayed on the display. Pay attention to the DRE ID item; if the Smart card number is displayed here, it means it is working correctly.

• Long equipment downtime.

If the receiver was not connected to the network for a long period of time, an error could occur because of this.

• Problems with antenna tuning.

Sometimes the zero fault periodically disappears, and another "No Signal" alert appears in its place. In this case, the problem lies in incorrect installation of the antenna. Set up your satellite dish. You can do this yourself or contact a specialist.

• The software version is outdated.

For the correct version of the receiver, it is necessary to install software updates in a timely manner, otherwise failures will occur periodically. To check the relevance of the software version you are using, go to the provider’s website, and then go to the “Software” section.

How to resolve error 0

Mostly subscribers, when all sorts of malfunctions occur in the operation of television equipment, are at fault for problems with paying for the subscription. However, the situation changes noticeably after checking the balance. How to correct error 0 on Tricolor TV if all money is paid on time?

As noted earlier, problems with access to TV channels due to the appearance of a zero software glitch are not always related to payment; there are other reasons. Let's consider the main ways to solve the problem that has arisen.

Check signal

First you need to make sure that the satellite signal is correctly received by the antenna and transmitted to the receiver. If there are any failures in this chain, activation commands simply will not reach the equipment. Therefore, be sure to test the connection quality:

1. On the remote control, press the i button.
2. Evaluate the parameters of the satellite signal quality and power scales.

The scale values ​​will be displayed on the TV screen; they must be at least 80%. If the readings are lower, then you need to re-tune the antenna. What to do if the signal is normal, but the error does not disappear? Try an alternative solution to the problem.

Activation codes

1. Unplug the equipment (TV and receiver) for about 15 minutes.
2. Plug in the equipment and wait until the receiver interface loads.
3. Switch to a scrambled channel and leave the receiver on for about 8 hours.

During this period, television codes are updated. They are sent by satellite automatically at the moment when it is in the same region as the subscriber. Therefore, there is no need to take any additional actions; television broadcasting will be restored automatically.

Please note that in no case should the receiver be turned off for 8 hours, but the TV can be turned off, since it does not participate in any way in the process of updating activation keys.

From time to time, there are malfunctions in the operation of the satellite, due to which the sending of activation codes is delayed. Each subscriber will be able to significantly speed up the process; to do this, you need to do the following:

• Log in to your personal account on the provider’s official website.
• Go to the “My Services” section and click on the “Send activation commands” button.

And now you can activate TV broadcasting yourself, as was already described earlier.

If you don't have access to view

Perhaps the most radical way to solve the problem is to reset the receiver’s custom settings. Access to channels will resume, but all data will be deleted. The user will have to re-configure absolutely all TV channels. To reset settings, follow the instructions:

1. Open the receiver menu and select the “Settings” section.

1. Enter the 4-digit code.

1. Select “Factory Settings” or “Default Settings”.

1. Confirm that you really want to delete the saved settings.

1. When the receiver reboot is complete, turn it off for a short period of time, and then turn it on again.

Now you can start searching for channels.

If an error occurs after subscribing

In principle, there is no radically different solution to the problem; turn off the receiver and wait 8 hours. Mostly zero error occurs after paying for a tariff plan or after updating the software. If after the above period of time the situation does not improve, contact Tricolor TV specialists for help.

What could be the consequences of an error?

The actions described above mainly help restore the correct operation of the equipment, however, sometimes only partially. Lack of sound or image, picture slowdown, malfunction of devices connected to the receiver - all this possible consequences zero error appears. Eliminate these Negative consequences You can do this without contacting support. The Tricolor provider offers several ways to solve the problem.

This has already been discussed earlier; rebooting the receiver will help get rid of not only the error, but also its possible consequences. Simply unplug the receiver for a few minutes and then turn it on again.

Reset

If the reboot did not give the desired result and the failures have not disappeared, then it is worth trying to return the default settings of the receiver. Instructions for rolling back parameters to the basic values ​​have already been given earlier. If the device continues to generate errors after reconfiguring, request activation keys.

Software Update

On some receivers, access to channels is lost due to the fact that the software version is outdated. If the crash appears on a regular basis, be sure to update the firmware. Go to channel 333 and follow the instructions provided.

If none of the proposed methods to solve the problem did not help, then simply contact customer support. Experienced Tricolor specialists will help you set up the operation of the equipment, thereby restoring correct television broadcasting.

Note.

There are many problems with poor and incorrect operation of satellite television. Regardless of why the difficulties arose, the subscriber wants to fix the problem as quickly as possible and watch his favorite TV shows. First of all, you need to know why Tricolor TV does not work and what measures need to be taken. Without this, fixing the problem will be problematic.

It is important to focus on the fact that specialist services are not free. But the breakdown may be minor, and you can solve it absolutely free and on your own. You need to know how to act in a given situation. But you should not take careless and thoughtless actions

There are a sufficient number of problems, but in general they can be divided into several groups (depending on the solution methods):

• malfunctions of the receiver;
• technical problems;
• difficulties with signal reception;
• problems with registration and payment.

Do you want to watch your favorite TV program, but there are technical problems and you don’t know why Tricolor isn’t working today? Perhaps technical work is underway. It is worth paying attention to the fact that the official website provides information that technical work is being carried out and the signal may be lost, for example, due to worsening weather conditions.

Is this information not available? Then you can send information about the error that has occurred as an email to Tricolor TV. Specialists will help you solve the problem.

Before you begin repair work, you need to pay attention to what the receiver writes: it is in its messages that the explanation for the problem that has arisen lies. If the Tricolor TV receiver does not turn on, then it is better to seek help from a specialist with experience.

Satellite TV can also very often stop working due to weather conditions (thunderstorm, hurricane, strong wind and/or rain). The problem occurs because the signal is not being transmitted to the receiver.

6 types of antenna malfunction

• The converter has failed;
• the plate turned due to strong wind;
• the surface of the antenna is covered with ice;
• there are objects in front of the dish that interfere with signal reception and create interference;
• the cable that connects the dish and the receiver is broken or damaged.

Why is there no signal on Tricolor TV? This is the main signal that there is a problem with the antenna (there is a high probability that it is faulty).

First of all, you should remove objects that interfere with signal reception and check the position of the antenna. It is recommended to cover the receiver (this is especially true if the antenna is located outdoors) to prevent moisture from getting into it.

It is also important to check the subscriber connection.

Receiver problems

A receiver breakdown is the most unpleasant situation due to which the Tricolor does not work. This may happen due to:

• equipment damage;
• software malfunctions.

Software malfunctions often occur due to incorrect or interrupted software updates. Therefore, it is recommended to carry out regularly scheduled. To do this, programs must be received on the receiver directly from the satellite. The equipment cannot be turned off when installing software and loading it directly.

Even if you really want to save money, you shouldn’t do this; the receiver needs to be sent in for repair. The cost depends on the breakdown. If you have a warranty on the equipment, then you should not carry out repairs yourself. You may be able to get your equipment replaced under warranty or have it repaired free of charge.

Other reasons

Lack of intake also often results from:

• incomplete subscription fee;
• lack of payment;
• the smart card is not inserted correctly into the slot or is not activated;
• no registration;
• technique long time stood disconnected;
• long installation of the antenna (according to the instructions, it must be installed within 96 hours).

In order to clarify why Tricolor TV does not work, you should log into your personal account and check whether there is arrears in payment for satellite television. Then you need to check whether the Smart card is connected correctly, as well as its activity.

In the receiver menu you need to select the “Status” section. If the card works, you can check information about its status. If the card could not be installed within 96 hours, you need to call the support service and report the situation that has arisen.

Preventive maintenance on the provider’s servers is another reason why Tricolor TV does not work and there is no signal. This information appears on the information channel or on the provider’s website a few days before the technical work.

If you were not informed that work was underway, it is better to contact support. You will be provided with comprehensive information about the duration of technical work. If the consultant reports that the work is not being carried out, then you will need to look for the cause of the breakdown.

Satellite TV is set up, why are there no HD channels on Tricolor TV? This issue also deserves careful attention. If this is your first time connecting a satellite dish, you need to check whether the TV and/or receiver supports high-quality pictures. It is worth checking the payment if there are no Tricolor TV channels at all.

Despite all the positive aspects of satellite television, Tricolor TV subscribers are often faced with the fact that all or some of the channels are not shown. When faced with malfunctions in satellite broadcasting, not everyone will be able to independently find the cause of the problem and fix it.

This problem can be solved by identifying the cause.

On all channels except information

• First you need to clarify the activity of your subscription. This can be done in the following ways: in the TV receiver menu, on the official website (section “Payment”) or in your personal account.
• If the subscription is active and the problem is not resolved, then you will need to update the activation keys. A request to resend the keys can be made in your personal account. After this, the receiver must be rebooted and left on one of the channels that is not accessible. The TV itself can be turned off. It takes no more than 8 hours for the signal to arrive.
• Another reason can be identified by the absence of an ID code on the TV screen. The ID may not be displayed because the smart card or conditional access card is not installed correctly in the receiver. To check this option, in the case of a smart card, you need to take it out, reinstall it and restart the power supply. A power reset is sufficient for the access card.
• If the ID does not appear on the screen, it means that the receiver has stopped reading the card. The solution may be to contact customer service.

Only on some

• In this case, you will need to run an auto search. New channels must be saved.
• As a result of the update, the problematic TV channels completely disappeared from the list, which means they stopped broadcasting, i.e. There have been changes in the composition of paid packages. It will be necessary to clarify the new composition.
• There may be this option: TV channels without access remained on the new list, but the problem was not solved. You need to unplug the receiver and turn it on again.
• If the channels still do not work, you need to reset the settings to factory settings: in the equipment menu, select the “Factory settings” item and click “Ok”. After this, you need to reboot the receiver and configure it again according to the instructions.
• If after resetting the settings, access to TV channels does not appear, you should call a technical support specialist to diagnose the equipment.

Inscription on the screen “No signal”

Such an inscription may indicate a loss of the broadcast signal. The reasons for this are different. To determine them, you need to clarify the signal quality: press the F1 button on the remote control.

1. If power is less than 70%, consider eliminating the following options.
   • Bad weather conditions may degrade broadcast quality. As soon as the weather improves, the signal will be strong.
   • Stable broadcasting may be hampered by interference in the area (trees, tall buildings). Relocating the antenna will solve the problem.
   • Reason low level There may be incorrect antenna settings or cable damage. You can fix these problems yourself or call a specialist.
   • The reason for the missing image may be technical problems on the part of the service provider.
2. If the broadcast quality is more than 70%, then a series of sequential actions must be carried out (with a transition to the next step if the previous one fails).
   • Search for channels again.
   • Reboot the receiver's power.
   • Reset settings to factory defaults.

If access to TV channels could not be restored

If all of the above manipulations did not lead to the desired result, then you need to contact the Tricolor TV Support Service. This can be done in different ways:

• 24/7 hotline +7-800-500-0123
• Contact via Viber and WhatsApp at +7-911-101-0123
• Call through the website (in the Support section)
• Skype: support_tricolor_tv
• Online chat on the website
• Application for technical support (you must fill out the application form in the appropriate section)

Tricolor only shows the info channel, usually in cases where the registration data is lost in the settings. The remaining programs have a coded status, and it is impossible to use the operator’s services. Look at the information on the TV screen - the error number, by which the cause of the problem is identified in a few minutes, is indicated next to the current operating characteristics. If there is no data, you will have to double-check the possible sources of the problem manually.

The information channel (IC) corresponding to button 0 is a program available on all configured receivers. It serves as a kind of indicator of equipment installation. If the info channel starts, it means there is a connection with the receiver, the antenna is connected and aimed at the desired satellites. So even when Tricolor does not show any channel except the info channel, good news Yes: the equipment is working properly.

IR is included in the basic TV package and is provided free of charge. The company broadcasts advertising and information messages. In the running line and on the main part of the screen, short instructions on how to fix problems, pay bills, and hotline phone numbers for contacting support specialists are displayed.

Why don’t they show channels on Tricolor TV, except for info channels?

Of the possible reasons why Tricolor shows only the info channel, the company names 6.

1. The equipment is not registered and/or activated. Register on the operator’s website https://public.tricolor.tv/#Registration/NetAbonent, if you have not done so already, and confirm the data. You will need passport, ID smart cards, receiver model, contacts. Then turn on the receiver and TV, select any channel and wait until it starts working. The picture and, accordingly, access to broadcasting appear after a minimum of 10 minutes, a maximum of 8 hours.
2. There is no paid period for the provision of services, and there are insufficient funds in the account. Log in to your personal account and top up your account. You must pay for the service manually, distributing the credited funds between the ordered products.
3. The smart card is not installed correctly. To correct the error, disconnect the receiver from the network, remove the card and wipe it. Return it to the slot, positioning it so that the chip is in contact with the contacts on the receiver. Plug the latter into the network - and the job is done.
4. Failures in equipment setup. If IR works but other channels are unavailable, try rebooting the receiver. It didn’t help - go to settings and reset to factory settings. Afterwards you will have to re-enter the activation codes. Look for the desired combination in your personal account or request it on the hotline for subscribers.
5. Outdated receiver firmware. To find out the current firmware version, write to the operator in the online chat on the website. If it does not match the installed one, update.
6. The console overheated, froze, and had not been used for a long time. In this case, it is practically impossible to do anything on your own - just reboot and turn off for 30 minutes.

If you were unable to find out why the broadcast was suspended, call hotline by phone 8 800 500 01 23 or directly from the website. Specialists will help you carry out an initial diagnosis, ask about the frequency of the problem and recommend a professional for a solution.

Tricolor TV only shows the info channel: what to do?

When Tricolor does not work and only the info channel remains active, proceed according to the following scheme:

• turn off the set-top box, unplug it and leave it in that position for half an hour. Evaluate the cable that goes from the receiver to the TV;
• remove the smart card, inspect for damage and wipe the chip contacts. Check the date of manufacture with the expiration date of the warranty. Most often, cards work for 3 years, and then need to be replaced;
• install the IC in the slot, start the receiver;
• check whether the period of service provision has been paid for. If necessary, top up your account;
• reset settings to factory defaults, update activation codes and firmware. For the latter, turn on channel 333, wait for the notification asking you to install the latest version of the software and confirm the action.

The article describes ways to solve problems associated with the lack of display of basic Tricolor channels.

The Tricolor company provides its customers with the opportunity to watch free TV channels if they have the appropriate equipment. They are called basic. The package contains 20 television channels general purpose, radio stations, information channels and a channel broadcasting in a teleshopping format.

Broadcasting of free general purpose channels is approved at the legislative level. But sometimes the list may change.

It is worth considering that access to free channels is provided when connecting to paid packages.

Information channels are broadcast by the operator himself. They show information about Tricolor services, ongoing promotions, and troubleshooting methods.

Teleshopping allows Tricolor subscribers to make purchases without leaving home.

Reasons why basic channels are not shown

Subscribers may encounter the problem of lack of broadcasting on basic channels. The message “No signal” appears. An error is possible in different cases - bad weather, settings failure, equipment malfunction or malfunction, subscription has expired. The causes of equipment problems are divided into categories:

• No power supply or incorrect completion of automatic settings;
• Reset recent settings;
• Incorrect installation of the smart card;
• Unconfirmed data;
• The software update did not occur;
• There is no fee for the package provided;
• Broken cable from the dish to the receiver;
• Preventative work.

Don't panic when a problem occurs. It can be resolved in a short time if you approach the solution correctly. But sometimes the reason for the lack of signal may be due to other factors.

For example, television broadcasting may be interrupted due to the use of outdated equipment. Then you should consider replacing your existing receiver.

Ways to solve the problem

The solution to the problem of the lack of television broadcasting of free channels is to check that the cable is connected correctly. If everything is connected correctly, then other steps should be performed.

Checking the correct operation of the equipment

To check the functioning of the equipment, you must perform a reboot. Execution scheme:

After restarting, the equipment returns to normal operation. If this does not happen, then you need to click on show the information channel (should be shown regularly). If there is no TV broadcast on the info channel, you can judge that the setup functions have failed. You should proceed to the step of resetting the settings to factory settings (installed by the developer).

Resetting the receiver to factory settings

The provider recommends using the reset operation in all difficult TV viewing situations. When you return to the original factory settings, the equipment starts working again in most cases. Scheme for resetting configuration functions:

It is worth considering that in the case of the end of the paid subscription period for the tariff, the basic list of TV channels is sent to the end of the entire list. That's why they are located after channel 100.

If the above steps do not help, it is necessary to check the cable path from the dish to the receiver. And also pay attention to the strength of the plate and its orientation. If a break or orientation violation is detected, adjust the dish and search for TV channels again.

Software Update

In order to improve display and protect against unauthorized access, the provider recommends regular software updates. If this operation is not carried out on time, the broadcast of TV channels may be stopped. The software update should be carried out when a new version of the system software is released, so that further channels can be shown.

Do not turn off the power while updating the software.

To update, use the “Updates” item in the receiver menu. The progress of the operation assumes that the equipment is turned on to prevent partial overwriting of files. Accidental overwriting will result in equipment malfunction and loss of broadcasting.

Smart card reading error

If there is no number, the device cannot recognize the card being used. This is due to incorrect installation of the card in the card reader, a malfunction of the card reader itself, a discrepancy between the card inside and the software used, or a breakdown of the receiver.

Read more about the problem with the smart card - .

After checking that the card was inserted correctly, the ID number should appear. Otherwise, you need to check the functionality of the smart card (on other equipment) or rule out malfunctions in the receiver.

Data not confirmed

Confirmation of data is required if the user has not done so previously. To confirm them, the subscriber can use the services personal account on the Tricolor website or make a call to technical support, where the operator will be able to confirm the ID number and contact information.

Basic channels do not work, information channels work

If the information channel shows, then the problem of the lack of television showing of basic channels arises due to non-confirmation of the subscriber data or the invisibility of the smart card. Data confirmation was described above. The visibility of the card is due to its correct installation in a working card reader. Information on solving the problem that appears due to the inability to read the card was indicated above.

Change in price for the basic package

The company may change the prices for the packages provided, which will affect the lack of broadcasting of TV channels. Prices for new tariffs are provided for both newly connected subscribers and those who have been using the company’s services for a long time. The information channel warns about changes in tariff policy, so the subscriber must deposit the required amount into the account on time.

Tricolor trick (basic channels do not work due to the fault of the provider)

The Tricolor company offers subscribers to pay for the package provided in installments. If this payment method is chosen, the combined amounts are paid before a certain date. If there is insufficient funds in the subscriber's account, the company does not guarantee the television broadcast of basic channels.

Also, if the contract is unilaterally terminated, the user may lose access to viewing basic TV channels. After all, the contract states that the provider is not responsible for the correctness of broadcasting free channels.

If all methods have been tried and the problem is not solved, then you should contact support. The operator will explain what to do in such a situation.